Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at info@bigben.com.mt

Returns

No need to panic! Just contact our help desk on +356 21447347 or drop us an email on info@bigben.com.mt quoting your order number, invoice number, and contact details and we will take care of your issue straight away! 

Just contact our help desk on +356 21447347 and quote your order number, invoice number, and contact details and we will send the missing item your way.   

Sorry the item was not to your liking, you can return the item in store upon presentation of receipt within 15 days of the date on receipt. In return we will give you a credit note valid for 6 months from date of issue. Unfortunately we do not offer cash refunds, sorry about that.  

Fear not, just contact our help desk on +356 21447347 and quote your order number, invoice number, and contact details and we will review your claim accordingly.   

Shipping

Our aim is to process your order as soon as possible, which is within 1-3 working days.  

Unfortunately not yet!

Yes, at an extra charge. Please reach out to us and tell us what you want and we will let you know.

If for some reason we do not stick to our 1-3 day time frame, kindly give us a call on our helpline +356 21447347 or drop us an email on info@bigben.com.mt and we will gladly check on the status for
you.